Refund policy

Returns & Refunds

All sales are final, with a few exceptions
HENRYS orders are final sale. Once your order has been dispatched, we don't accept returns or exchanges for change of mind. The exceptions are set out below: cancelling before dispatch, damaged or faulty items, and your rights as a UK or EU customer.

You can cancel your order at any time before it's dispatched for a full refund. Email admin@henrysdating.com with your order number and we'll take care of it.

If your order arrives damaged, faulty, or incorrect
Final sale doesn't cover us sending you the wrong thing or a broken one. If your order arrives damaged, defective, or isn't what you ordered, email admin@henrysdating.com within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, whichever you prefer. You don't need to send anything back.

UK and EU customers
If you're ordering from the UK or the EU, you have a legal right to cancel your order within 14 days of receiving it, for any reason, even after dispatch. Nothing in this policy removes that right. To cancel, email admin@henrysdating.com within 14 days of delivery. You'll then have 14 days to return the order to us, and we'll refund you within 14 days of receiving it back, including standard outbound delivery costs. You'll need to cover return postage.

You also have statutory rights if the goods are faulty or not as described. This policy sits alongside those rights, not instead of them.

Refund timing
Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it.